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TERMS & CONDITIONS

 

TERMS & CONDITIONS

 

The Rye International Jazz & Blues Festival has made every effort to ensure that the information published on this site is correct. However, the Rye International Jazz Festival does not warrant or assume any legal liability for the accuracy of any information disclosed.

The Rye International Jazz & Blues Festival is not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by the Rye International Jazz Festival.

Covid-19

As we closely monitor the pandemic and government guidelines, performances may be subject to change. Tickets will automatically remain valid for any changes of date or venue, customers are entitled to a full refund should the revised show no longer be suitable if the customer advises this within 14 days of notification. Booking fees are non-refundable. Vouchers can also be issued. In the case of ticket holders being unable to attend due to a positive Covid test we are unable to issue you with a refund.

Payment & Refunds

Credit/Debit Cards: Visa, Mastercard, Solo and Maestro are accepted through our online ticketing kiosk, via PayPal and Stripe.

Please provide a card number, issue number, expiry date, security code, name and address of the card holder. Cheques: Please make cheques payable to Rye Int. Jazz Festival Limited and these cheques can be sent directly to the address detailed below.

The Festival cannot refund money or exchange tickets, except in the case of a cancelled performance. Booking fee applies for card payments to cover processing and ticket agency fees. In the event of cancellation booking fees are non-refundable.

In the case any booking errors, refunds can be issued within 5 working days. We advise customers to check their order confirmation immediately after booking.

Discounts &  Concessions

Offers and discounts cannot be used in conjunction with one another. The Rye International Jazz Festival reserves the right to offer last minute promotions and discounts.

Festival and Event  Programme

All programme details are correct at the time of publication. We reserve the right to change programmes and artists if circumstances dictate. In the event of cancellations the face value of tickets will be refunded.

Tickets cannot be accepted for refund or resale.

    Disabled Patrons  & Support Workers/Assistants

    Our intention is to make everything we do accessible to all our audiences. We therefore offer a free ticket for support workers/assistants that travel with disabled patrons to ensure they are able to attend. We recommend early booking for seats requiring wheelchair access is advisable as they are limited in number.

    Please be prepared to show relevant ID at the box office or upon admission to events.

    Contact Details and Data Custodian

    If you have any questions regarding our events or any related information then please do make contact with at  info@ryejazz.com   or the following postal address;

    The Rye International Jazz Festival
    Bewl Bridge Farm House
    Hastings Rd
    Lamberhurst
    Tunbridge Wells
    Kent TN3 8JJ

    In accordance with GPDR changes coming into effect on 25th May 2018 our  Data Custodian is Vicki Haxton  and can be contacted on  vicki@ryejazz.com . Thank you for purchasing tickets to come to our events and allowing us to keep in contact with you. We just wanted to let you know we have updated our systems and procedures to comply with these new changes and we would never sell your data onto a third party - your email information is safe with us.You can unsubscribe at anytime at the footer of our emails.

    Competitions

    From time to time we run competitions which include tickets, meet & greets, CD’s as prizes and are often in conjunction with carefully selected partners. We will let you know about these competitions but will never share your contact details with these partners or anyone else. Specific competition terms are detailed in the copy.

    Cookie Policy

    Cookies are small text files that allow a website to remember certain information; we do not store any personal information in cookies nor do we sell them or otherwise share them with third parties.Cookies remember various information like where you came from including the referring search engine or website or how long your visit lasts. Various pages on this website may rely on content from providers such as Twitter, Facebook, Google or YouTube who may set their own cookies outside of our control. You can opt out of Google Analytic cookies by  clicking here.

    The Rye International Jazz Festival company registration number is 7823652.